Privacy policy

1. Who we are

This policy explains how Sternvox ("we", "us") collects and uses personal data when you visit this website or submit one of its forms. We are the controller of that data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data we collect

Details you give us: your first and last name, email address and phone number with country code. Technical data collected automatically: IP address and approximate country, browser and device type, the page that referred you and any campaign identifiers in the link you followed.

3. How we use it

• to contact you about opening and activating your account;
• to provide support and answer your questions;
• to verify your identity and meet our anti-money-laundering and other legal obligations;
• to measure and improve the performance of this site and our marketing;
• to keep the site and our systems secure.

4. Our lawful bases

Taking steps at your request before entering into a contract (UK GDPR Article 6(1)(b)); our legitimate interests in running, securing and improving the service (Article 6(1)(f)); compliance with legal obligations (Article 6(1)(c)); and your consent where we ask for it, which you can withdraw at any time (Article 6(1)(a)).

5. Who we share it with

When you submit a form, your details are passed to the partner firms that handle account opening and client onboarding for the platform, so that they can contact you to complete activation. We also use service providers for hosting, analytics and communications under written data-processing terms, and we may disclose data to regulators, law enforcement or the courts where the law requires it.

6. Third-party services on this site

The phone field uses an IP-location lookup (ipinfo.io) to preselect your country code. Fonts load from Google Fonts and the price ticker from CoinGecko, so those providers receive your IP address. If you arrive through a campaign link containing a Meta (Facebook) pixel identifier, the pixel may load and record that you submitted a form.

7. International transfers

Some providers process data outside the UK. Where they do, we rely on UK adequacy regulations or on appropriate safeguards such as the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

8. How long we keep it

We keep personal data only for as long as the purposes above require, or as the law requires, and then delete or anonymise it. Records needed for anti-money-laundering purposes are normally kept for five years after a business relationship ends.

9. Your rights

You can ask to access, correct or erase your data, restrict or object to its use, receive a portable copy, and withdraw consent at any time. To exercise any of these rights, email [email protected]. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

10. Cookies and local storage

The site keeps a copy of ticker prices in your browser's local storage for up to 24 hours, and holds the details you submit in local storage only long enough to pass them on for account opening. Apart from the Meta pixel described in section 6, which may set its own cookies when it loads, the site does not set advertising cookies. You can clear stored data at any time in your browser settings.

11. Children

Our services are for adults aged 18 and over. We do not knowingly collect data from anyone under 18 and will delete it if we discover that we have.

12. Contact and changes

For any question or request about your personal data, write to [email protected]. We may update this policy from time to time; the date at the top of the page shows the current version.