Questions we hear most
Straight answers about how Sternvox works, what it costs you in risk and how your account is protected. Can't find what you need? Contact support.
Sternvox is a trading platform that uses machine-learning models to analyse cryptoasset, forex, index, share and commodity markets. It ranks potential trades by confidence and can execute them automatically, but only within the risk limits you set in your account. You can also use it purely for analysis and place every trade yourself.
Six asset classes: spot cryptoassets, index CFDs, share CFDs, forex, commodities and selected DeFi tokens. In line with FCA rules, crypto derivatives such as crypto CFDs are not offered to UK retail clients.
Sternvox provides analysis and automated-execution tools and does not give personal investment advice. Before you use any investment service, including ours, check the firm's status on the FCA Financial Services Register at register.fca.org.uk and read its risk disclosures. Cryptoasset investments are generally not covered by the Financial Ombudsman Service or the Financial Services Compensation Scheme.
Your data is encrypted in transit and at rest, two-step verification is required on every login, and withdrawals or changes to your personal details need separate confirmation. Our systems are monitored around the clock and tested by independent security specialists.
Yes, and that is central to how Sternvox works. You set a maximum risk per trade and a daily loss limit. Every automated order is sized to fit them, and automation pauses if your daily limit is reached. You can override or switch off automation at any time.
No. Conservative presets, plain-English explanations of each signal and a support team are there to help you start small. Experience helps with the advanced settings, and you should only ever trade with money you can afford to lose.
Once identity checks are complete, you can request a withdrawal at any time from your dashboard. Funds are returned to the same method you used to deposit, in line with UK anti-money-laundering rules.
You may. In the UK, gains on cryptoassets and shares are usually subject to Capital Gains Tax, and HMRC expects you to keep records of every disposal. Sternvox statements can be exported to help with your records. Tax treatment depends on your circumstances and can change, so check HMRC guidance or speak to a qualified tax adviser.